Does your label converter company go above and beyond to keep you happy?
At T&L Graphic Systems, we’ve built a strong reputation as the label converter company that exceeds customer expectations. The fact is most of our business comes from referrals and word-of-mouth from our happy customers.
Why do customers trust T&L? Because we go the extra mile to keep our clients satisfied. New clients often come to us with one or two product lines, only to find they’re so pleased they eventually bring over all their label needs. One of our customers started with one SKU and we now print over 400 SKUs for their business.
At the end of the day, it's because we're easy to deal with. There's no hassle, excellent quality, and unparalleled service. Does your label converter offer all that?
5 Questions you should ask before you choose a label printing company.
1. Does Your Label Converter Give You the Run-Around?
One aspect our customers love about us is that there's no red tape to deal with. When customers call, they speak with Doug or Steve. We're the decision-makers, and we've been in the industry for over 30 years. Our customers know they have constant access to the top brass.
If there's a problem with a label order, customers talk directly to us. There's no bureaucracy. You aren't passed around to various salespeople who over-promise and under-deliver. We'll tell you exactly what you can expect, and we’ll make sure the job is completed to your satisfaction. You’ll get an accurate quote on price, time, and product.
2. Does Your Label Converter Adjust Artwork if Needed?
At T&L Graphic Systems, we employ our own in-house art department dedicated to making adjustments to your labels. Our art department doesn't create logos, design flyers, or build layouts. They're there to make sure your label prints out precisely to your specifications.
Often clients come to us with beautiful artwork, but there are adjustments needed. In food labeling, for example, there are often small changes—adding ingredients, changing instructions. Our design department expertly modifies and tweaks the artwork you provide us to ensure your label has the right text.
3. Does Your Label Converter Company Make their Own Plates?
One of our specialties is creating our own plates for our Mark Andy Performance Series P5 press. In fact, we recently upgraded our plate-making equipment, allowing us to create some of the best plates in the industry. When our in-house art department receives your files, they create proofs. Once you approve the proofs, our art department makes them into plates.
This ability to create our own custom-made, state-of-the-art plates is unique in our industry. The quality is excellent, and your waiting time is significantly reduced. We're able to offer quick turn-around and fulfillment with beautiful labels.
4. Does Your Label Converter Offer Warehousing?
Some label converter companies require all your inventory paid upfront. Others refuse to warehouse your projects because they don't have space or capacity. We offer warehousing storage and we don’t charge when the bill is released, as most label converters do.
When you bring us a project, we can flow it out slowly over time. This allows for a bigger print run and cuts the overall cost of your printing project. Best of all, there are no hidden charges and add-ons. Warehousing is one of the regular services we offer.
5. Is Your Label Converter an Expert?
The main difference that sets T&L Graphic Systems apart is our expertise. Because we work in a very specific industry niche, we know our product backward and forward. We understand the label substrate and adhesives required for different applications. We know which finishes will protect your label and which cuts will look great on your product.
Because we got our start in the medical industry, we also uniquely understand the demands of medical labeling and the needs of hospitals and physicians. We know what works and what doesn’t, and we’ll use our knowledge to help guide you.
When you work with us, you will work with people who go above and beyond for our customers. Should anything go awry, we own our mistakes and take care of the problem. We know what's most important is that you get the labels you need to continue your daily operations.
Can your label converter company do all that? And if not, shouldn’t you expect more?
Contact us today to learn how T&L Graphics will meet the needs and demands of your business with our unparalleled performance and unmatched approach to customer satisfaction.